❓ FAQ – Frequently Asked Questions

Below is an extended, more detailed FAQ section to help customers find answers quickly and confidently.

1. Do you offer free shipping?

Yes. We provide free shipping on all U.S. orders, regardless of the size or price of your purchase. No minimum spend required.

2. Do you ship outside the United States?

Currently, we do not offer international shipping. Our services are exclusive to customers within the United States to ensure reliable and fast delivery.

3. What is the processing and delivery time?

  • Processing Time: 1–2 business days

  • Shipping Time: 3–4 business days

Processing does not occur during weekends or holidays.
Tracking information is sent to your email once the order ships.

4. What is your return and refund policy?

We offer returns within 7 days of receiving your order.
Products must be unused, undamaged, and in original packaging.

Refunds are processed within 5–10 business days after we receive and inspect the returned item.

5. Can I exchange an item instead of returning it?

Yes. Exchanges are available within 10 days of delivery, depending on stock availability.
If your requested replacement is unavailable, we will offer a refund or store credit.

6. What if my item arrives damaged or incorrect?

In rare cases where items arrive damaged, defective, or incorrect, please contact us within 48 hours with a photo or video.
We will replace the item or offer a refund at no additional cost.

7. How can I check my order status?

Once your order is shipped, you will receive an email with a tracking number and a link to monitor delivery progress in real time.

8. Do you offer gift packaging?

Many of our necklaces include elegant, gift-ready packaging. Additional gift options may be added during checkout depending on availability.

9. Are your necklaces suitable for sensitive skin?

Yes. We carefully curate materials that are gentle, comfortable, and suitable for most skin types.
Specific product material details can be found on each product page.

10. How do I contact customer service?

You can reach us anytime through:

We aim to provide fast and friendly support to every customer.