Return and refund policy

1. Return Eligibility

We want you to love your jewelry. If for any reason you are not satisfied, we accept returns under the following conditions:

  • Items may be returned within 7 days from the date the package is delivered.

  • Items must be in new, unused condition, with original packaging and tags.

  • Returns must include proof of purchase (order number or receipt).

We do not accept returns for items that show signs of wear, damage, or alteration.

2. Exchange Policy

Customers may request an exchange within 10 days from the delivery date.

Exchanges are accepted if:

  • The product is defective

  • The wrong item was received

  • The customer wants to exchange for a different style or variant (subject to availability)

If the requested item is unavailable, we will offer a refund or store credit.

3. Return Process

To initiate a return or exchange, please contact us at:

📩 Email: contact@Oscira.store
📞 Phone: 937-935-7750

We will provide return instructions and the return address.
Unauthorized returns (items sent back without contacting us first) may not be accepted.

4. Refund Processing Time

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5–10 business days.

  • Refunds are issued to the original method of payment.

Please note that processing time may vary depending on your bank or payment provider.

5. Non-Returnable Items

The following items are not eligible for return:

  • Gift cards

  • Final sale items (if marked as such at checkout)

  • Items damaged due to misuse or personal handling

6. Damaged or Defective Items

If your product arrives damaged or defective, contact us within 48 hours of delivery with photos or videos of the issue.
We will replace the item or issue a full refund at no additional cost to you.

7. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless:

  • The item arrived damaged,

  • The item was incorrect, or

  • The return was due to our error.

8. Customer Support

If you have any questions or concerns regarding returns or refunds, we’re here to help:

📩 Email: contact@Oscira.store
📞 Phone: 937-935-7750